game888 Privacy Policy

Welcome to game888. This Privacy Policy ("Policy") describes how game888 ("game888," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the game888 online casino platform available at game888.xyz (the "Platform").

game888 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on game888, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, game888 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, game888 determines the purposes and means of processing your personal information.

game888 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. If you have any questions or concerns regarding the processing of your personal data, or if you wish to exercise any of your rights as a data subject, you may contact our DPO using the contact details provided in Section 14 of this Policy.

Where game888 engages third-party service providers to process personal data on its behalf, such providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only in accordance with game888's instructions and in compliance with applicable data protection law.

game888 collects the following categories of personal data from players and prospective players:

game888 does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance purposes. Where sensitive personal information is collected, it is handled with the heightened level of care required by law.

game888 collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated technologies: As you interact with the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. Please refer to Section 10 for more information on our use of cookies.
• Third-party sources: We may receive personal data about you from third-party identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention agencies, and publicly available sources, where permitted by applicable law.
• KYC and AML checks: As part of our legal obligations under anti-money laundering regulations, we may obtain information about you from third-party verification services to confirm your identity and assess risk.

game888 processes your personal data for the following purposes:

• Account registration and management: To create and maintain your game888 player account, verify your identity, and manage your account settings and preferences.
• Service delivery: To provide you with access to games, process deposits and withdrawals, administer bonuses and promotions, and deliver customer support.
• Legal and regulatory compliance: To fulfill our obligations under applicable Philippine laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and data privacy law. This includes verifying that you meet the minimum age requirement of 21 years.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Marketing communications: To send you promotional offers, newsletters, and updates about game888 services, where you have provided your consent to receive such communications. You may opt out of marketing communications at any time.
• Dispute resolution: To investigate and resolve complaints, disputes, and legal claims involving your account or use of the Platform.

game888 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and game888 — specifically, the Terms & Conditions governing your use of the Platform. This includes processing required to register your account, process transactions, and deliver our services.
• Legal obligation: Where processing is necessary for game888 to comply with a legal obligation, including AML/KYC requirements, tax reporting obligations, and orders from competent Philippine authorities.
• Legitimate interests: Where processing is necessary for the purposes of game888's legitimate interests, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms as a data subject.

game888 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and assess fraud risk.
• Game software providers: Third-party game developers and platform providers whose games are made available on game888, to the extent necessary for game operation and fairness auditing.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on game888's behalf under strict contractual data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities, where game888 is legally required to disclose personal data, including but not limited to the Anti-Money Laundering Council (AMLC) and the National Privacy Commission (NPC).
• Professional advisors: Legal counsel, auditors, and other professional advisors, where necessary for the conduct of game888's business and legal affairs.

Where game888 transfers personal data to third-party processors, we ensure that appropriate contractual safeguards are in place to protect your data and that such processors are bound to process your data only in accordance with game888's instructions and applicable law.

game888 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active game888 account, and for a period of at least five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of collection, or longer if required by applicable law or regulatory guidance.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine AML regulations.
• Customer support records: Retained for a period of three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, or for a period of two (2) years from your last interaction with game888 marketing materials, whichever is earlier.

Upon expiry of the applicable retention period, game888 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

game888 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect your information against unauthorized access, loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and game888's servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your account password is stored in hashed form using strong cryptographic algorithms. game888 staff cannot view your password in plain text.
• Access controls: Access to personal data within game888 is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure data centers: game888's data is hosted in secure data centers with physical access controls, environmental protections, and 24/7 monitoring.
• Regular security assessments: game888 conducts regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Incident response: game888 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, game888 will notify the National Privacy Commission and affected players in accordance with the requirements of RA 10173.

While game888 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the security of your game888 account credentials and for notifying game888 immediately if you suspect any unauthorized access to your account.

game888 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. A cookie is a small text file placed on your device when you visit a website.

game888 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect information about how visitors use the Platform, such as which pages are visited most frequently and whether error messages are received. This information is used to improve the Platform's performance and user experience.
• Functionality cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Marketing cookies: These cookies are used to deliver promotional content that is relevant to your interests. They may also be used to limit the number of times you see a particular advertisement and to measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by game888:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills game888's obligation to inform you.
• Right of access: You have the right to request a copy of the personal data that game888 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that game888 holds about you. You may update certain account information directly through your game888 account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to game888's legal obligations to retain certain data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on game888's legitimate interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that game888 has processed your personal data in violation of RA 10173.

To exercise any of the above rights, please contact game888's Data Protection Officer using the contact details provided in Section 14. game888 will respond to your request within a reasonable timeframe and in accordance with the requirements of applicable law. game888 may request proof of identity before processing your request.

game888 strictly prohibits access to the Platform by individuals under the age of 21 years, in accordance with Philippine gambling regulations. game888 does not knowingly collect personal data from individuals under the age of 21.

If game888 becomes aware that personal data has been collected from an individual under the age of 21, game888 will take immediate steps to delete such data and close the associated account. If you are a parent or guardian and believe that your child under the age of 21 has registered an account on game888, please contact our support team immediately so that we can take appropriate action.

game888 employs age verification measures as part of its KYC process to prevent underage access to the Platform. All players are required to provide proof of age before being permitted to make deposits or access real-money games.

game888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services offered on the Platform. The date of the most recent revision is indicated at the top of this page.

Where changes to this Policy are material, game888 will endeavor to provide reasonable advance notice to players, which may include a notice displayed on the Platform or a notification sent to your registered email address. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acknowledgment of the changes.

game888 encourages you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If you have any questions about changes to this Policy, please contact our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by game888, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing game888's compliance with the Philippine Data Privacy Act and will respond to your inquiry as promptly as possible.

You may reach our Data Protection Officer by email. Please include your full name, registered game888 username, and a clear description of your query or request to help us assist you efficiently.

DPO email: [email protected]

General support email: [email protected]

game888 aims to acknowledge all privacy-related inquiries within 72 hours and to resolve requests within 15 business days, or such other timeframe as may be required by applicable law. Where a request is complex or involves a large volume of data, game888 may extend this period and will notify you accordingly.

If you are not satisfied with game888's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.